ORIENTATION
package 1
MVNO Orientation Course
In this course we will provide you with a wide and quite detailled overview of the whole MVNO landscape. We will present what‘s important when choosing your service partners like the host MNO, the technology service providers, regulatory insights, customer care, SIM and eSIM types and where to get them – all the wins and traps and many more. We gonna highlight of what‘s essential to enable a prosper mobile business, which additional data you can extract from mobile service – integrate such into your current profiling and finally, how to create and show value appetiting investors supporting you from the beginning or when exiting.
Be aware this is not a pure business consultancy style of presentation. Certainly we provide the information alike but it comes from proven entrepreneurs with hands on mentality. We will share information and experiences, giving guidance from real life from the real world for your real business. While theory is important we will add the prove of it and how it works. Becoming is the essence of if. Still no guarantee that it all can be copy – paste into your case, but probability is certainly increased.
So as any other business, MVNOs have to cope with lots of different duties and tasks. Some will overlap with any other businesses but quite a number is very special to communication services. The content of this MVNO Orientation Course is thereof focussing on these ones differing from standard ones. We will present what‘s specific and where applicable discuss how it may interface to your legacy business. It is a lot of information in only 5 days augmented with practical examples and tips from telco legends who will switch into and speak to you while aboard. Definitely you will get enough stuff to either form or to reassure and finetune your project. And if you in need of more support or fall back on one or the other topic, the experts from the MVNO Academy will remain available for ongoing support and cooperation where desired. We are more than certain that just a single – yet unknown hint – will protect you from some expenses or augment your earnings much more than the costs of this course.
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About the location: We offer this course in Mallorca on a sizely catamaran being equipped with all tools necessary to present, develope, discuss and document. While we day cruise to some extraordinary and secluded spots with full focus on the content of these five days, it also provides the extra time to detach from actively thinking and let sink of all the new information. We will have time to vent our heads, enjoy a walk along the island’s shore, play beach soccer or run some watersports powered by our dinghy. We gonna start the day with served breakfast, having coffee breaks and lunch on the boat and then end the day in a delicious marina or beach restaurant. Certainly broadband wifi on board and all the amnenities of a well hosted location will be available for you. And if the weather turns too bad to sail, the location will be changed to Villa Luna, a beach Villa in the eastern part of the Island. Once you have landed at PMI we will pick you up and care about you.
EURO 8.990.-
MVNO Orientation Course
In a bit more detail we will cover the following topics in these 5 days:
Business Operations
- Customer Management
- Customer Care
- Contact Center
- Supplier Management
- Logistics
- Billing & Payment
- ERP interfacing
- Legal
- LIMS
- SIM / Voucher Management
Finance & Controlling
- Business Intelligence
- Customer Insights
- Customer Monitoring
- Risk Assessment
- Accounting & Finance
- Procurement
Relationship Management
- Performance Management
- Sales Training
- MVNO steering
- Regulatory Affairs
- Content/VAS Provider Mgmt.
- Data Protection Law
- Mobile Network Partner Management
Product Marketing
- Product & Requirement Mgmt.
- Process Mgmt.
- Communications
- Competitor analysis
- CRM Campaigning
- Wholesale & Pricing
- Data Management & Analytics
Technology & Mobile Care
- IT (OSS/BSS)
- Support and Technical Ticket Management, Roles
- Provisioning
- SIM / eSIM
- Data Warehousing
- Communication Channels
One of the Locations
Our MVNX programs are available on different locations, each one selected to fit best for its purpose. For the MVNO Orientation Course we are providing a secluded Villa in Mallorca and a sizely catamaran equipped with all to present, brain storm and discuss, assuring a proper balance allowing to digest all the new information during this intensive time. While we may afford an undisturbed and secluded spot for this special program assuring proficiency in preparation, we as well provide fast and easy access to our office in Austria, just a 45 minutes drive away from Vienna International airport. Efficiency is keen, we not just teach it, we also live it. It is the applied way for all of our services and these are our home spots open to share with you.
When it comes to advisory, execution and verify programs we consider your home base as our point of service. We will be where the business is done, so travelling to the place of action is basic. It certainly may be adopted to hybrid for longer periods with a mix of remote and onsite. But we will never compromise quality for absence, let us just state that.